Help Center
x8k FAQ — Frequently Asked Questions
From opening an account to withdrawing via bKash — find clear and complete answers to all your questions about x8k here.
x8k is a trusted online betting and casino platform in Bangladesh. New players and experienced bettors alike have many questions. Below we have organized the most frequently asked questions by category. Detailed information is available here on account registration, depositing money via bKash or Nagad, bonus terms, game rules, and safe gaming. If you do not find an answer, contact our 24/7 live chat support.
Jump to a category
Account and Registration
To open an account at x8k, you need an active mobile number, a valid email address, and a strong password. Provide your correct name and date of birth during registration, as identity verification is required at the time of withdrawal. The entire process takes just a few minutes, and you can start using the platform right after signing up.
No, each person may hold only one account. Creating multiple accounts may result in those accounts being cancelled and bonuses being forfeited. If you have any issue with your account, contact our live chat support directly instead of opening a new account — we will resolve it quickly.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered email or mobile number. Use the code to set a new password. If you face any trouble with this process, contact our live chat — our team is available 24 hours to help.
Identity verification may be requested before your first large withdrawal or if suspicious activity is detected on your account. Submitting a copy of your National ID (NID) or passport usually completes verification within 24 hours. This step is taken to ensure the security of your account.
You can request account closure at any time by contacting us via live chat or support email. Withdraw any remaining balance before closing. As part of responsible gaming, we also offer a self-exclusion option — visit our responsible gaming page for details.
Deposits and Withdrawals
Deposits from bKash to your x8k account are generally instant — in most cases the balance updates within just a few seconds. Use the correct merchant number and reference code at the time of deposit. If the balance does not appear within 5 minutes, contact live chat with your transaction ID.
The minimum deposit amount at x8k is ৳200 for all payment methods. The same limit applies to bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small amount to try out the platform, then increase it as you see fit.
To withdraw, log in to your account, go to the "Withdraw" option, select Nagad, and enter the amount. The minimum withdrawal amount is ৳500. Withdrawals from x8k to Nagad are generally completed within 5 to 30 minutes. Provide the correct Nagad number, otherwise the transaction may be cancelled.
x8k itself does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or bank transaction charges may apply — these follow the policies of the respective payment service. To maximize your savings, check the fee structure of your preferred payment app.
Withdrawals via bank transfer are also generally processed within 5 to 30 minutes. Major banks are supported, including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. It is essential to provide the correct account number and routing information, as incorrect details will cause the transaction to fail.
Yes, both Rocket (Dutch-Bangla Mobile Banking) and Upay are available for deposits and withdrawals at x8k. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500 for all methods. Use the correct payment reference when making a deposit.
Games and How to Play
To bet on BPL (Bangladesh Premier League) or any cricket match, you must first have funds in your x8k account. Go to the cricket section, choose a match, and select your preferred market (match winner, top batter, over/under, etc.). Enter the bet amount and confirm. Bets can be cancelled or changed up until the match starts.
RTP (Return to Player) is a game's long-term theoretical return rate — for example, a 95% RTP means there is an average chance of getting back ৳95 for every ৳100 bet. This is an average across millions of spins, so results in a single session may differ. All slot games at x8k are sourced from providers that ensure fair play.
Yes, x8k is fully mobile-friendly. It can be used directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, and cricket betting all work smoothly on mobile. For the best experience, use Chrome or Safari.
Live casino games at x8k are operated by internationally recognized providers such as Evolution Gaming, Ezugi, and Pragmatic Play. These games are tested by third-party auditors and fair play is ensured. The entire process is completely transparent since games are played via live streaming with a real dealer.
Yes, in-play (live) betting is available at x8k for major cricket tournaments including the T20 World Cup and IPL. Odds change during the match and you can bet in real time. Use a stable internet connection to enjoy fast connectivity and up-to-date odds.
Bonuses and Promotions
x8k offers a 200% first deposit bonus for new members — up to ৳5,000. That means if you deposit ৳2,500, you receive ৳5,000 in bonus and your total balance becomes ৳7,500. To receive the bonus, keep the bonus option active at the time of your first deposit after opening your account.
The wagering requirement for the x8k welcome bonus is 10x (ten times). That means the bonus amount must be wagered 10 times before it can be withdrawn. Example: if you receive a ৳1,000 bonus, you must complete a total of ৳10,000 in bets. This condition is reasonable compared to industry standards.
x8k has three VIP tiers: Bronze, Silver, and Gold. You can advance to a higher tier automatically through regular play. Bronze members receive up to 0.5% cashback per week, Silver members receive 1.0%, and Gold members receive up to 1.5%. Higher tiers also get access to special promotions and priority support.
Yes, x8k provides weekly cashback offers for regularly active members. Cashback rates vary by VIP tier. Additional promotions are also available during special events such as the BPL season, the T20 World Cup, or Eid. Check the promotions page regularly for the latest offers.
Most slots, live casino, and sports betting can be played with bonus money. However, some games or tables may be excluded from bonus wagering — this will be stated in the terms of the specific bonus. Read the terms carefully before activating a bonus or ask via live chat.
Safety and Responsible Gaming
Yes, x8k uses SSL (Secure Socket Layer) encryption technology to keep all your personal and financial information secure. We do not sell or share your information with third parties. Visit our privacy policy page for more details.
x8k is for those aged 21 and above only. It is mandatory to provide truthful information about your age when opening an account. If an underage account is detected, it will be closed immediately and any deposited funds will be returned.
Self-exclusion is a responsible gaming feature that lets you block access to your account for a set period of time. If you feel that gaming is getting out of your control, contact us via live chat or at [email protected]. We will help you take a break.
The x8k support team provides assistance in Bengali 24 hours a day, 7 days a week. The fastest way to get in touch is via live chat on the site — a response is usually received within minutes. You can also contact us by email: [email protected]. There is no phone or WhatsApp number.
x8k prioritizes responsible gaming. Deposit limits, betting limits, cooling-off periods, and self-exclusion are all available. Remember — gaming is for entertainment, not as a source of income. Stay within your limits, enjoy yourself, and seek help if you have a problem.
If you suspect this, change your password immediately and notify us via live chat. Our security team will investigate quickly and take the necessary steps. Keeping two-factor authentication (2FA) active makes your account even more secure. Log in from a safe device and do not share your password with anyone.
Still have questions?
Our Bengali support team is with you 24/7 — contact us via live chat and get a response within minutes.
Log In Now
Live Chat — 24/7 in Bengali